Refund and Returns Policy

At My Optical Shop, we want you to be confident in every purchase. As a specialist eye care retailer, we handle health and hygiene products carefully, so our policy differs by product type.

30-day returns on eligible unopened products

If you change your mind, you can return eligible products within 30 days of delivery, provided:

Once we receive and inspect the item, we’ll refund you to your original payment method within 10 business days, or provide a store credit or exchange if you prefer.

Eligible products include eye-health supplements in sealed, tamper-evident bottles or boxes, and optical accessories such as frames and sunglasses.

Hygiene products – no change-of-mind returns

Because they come into direct contact with the eyes and skin, the following are not eligible for change-of-mind returns under any circumstances, whether opened or not:

We cannot restock these items once they have left our care, so please choose carefully, our team is happy to help you pick the right product before you buy. Of course, if any of these products arrives faulty or damaged, the faulty-goods policy below applies in full.

Damaged, faulty or incorrect items

Please inspect your order on delivery and contact us straight away if anything is defective, damaged or not what you ordered, we’ll make it right with a replacement or full refund, including postage. Nothing in this policy limits your rights under the Australian Consumer Law: our goods come with guarantees that cannot be excluded, and you are entitled to a replacement or refund for a major failure.

How to start a return

Email support@myopticalshop.com.au with your order number (and photos if the item arrived damaged). We’ll confirm the return address and next steps. If more than 15 business days have passed since we approved your refund, contact us and we’ll chase it up.